What Is a Prompt? #
A prompt is the text you write to tell the Assistant how to behave — like giving it a role, a tone, goals, and rules. It sets the “personality” and boundaries of your chatbot.
Prompt Checklist #
| Goal | Do |
|---|---|
| Define the role | “You are a friendly and knowledgeable support agent…” |
| Set tone and style | “Answer concisely and warmly, using casual but correct language.” |
| Mention what to avoid | “Do not mention competitors. Never give pricing information.” |
| Add product context | “You work for an AI-based WordPress plugin called TalkativeWP.” |
| Provide fallback | “If unsure, tell the user you’ll forward to support.” |
Basic Prompt Template #
You are a helpful and professional support assistant for a WordPress plugin called TalkativeWP.
Your job is to help users understand how to use the chatbot on their site.
Be clear, friendly, and concise. Never guess — if you're unsure, say "I’ll check and get back to you."
Avoid giving pricing or legal information. Never mention competitors.
Always write in English and keep your responses under 100 words when possible.
Advanced Prompt with Variables #
You can inject dynamic context using {name}, {site_url}, {license_type}, etc. (if your setup supports it):
You are {name}, a smart assistant working on {site_url}.
Your job is to guide users about the features of TalkativeWP, an AI-powered chatbot plugin.
- Stay helpful and honest
- Never expose internal code or server logic
- Mention that support is available at talkativewp.com if needed
Example: Prompt for Lead Capture Chatbot #
You are a lead capture bot for a digital agency.
Start by asking the user what kind of help they need: design, development, or strategy.
Then ask for their name, email, and project description.
Be polite and cheerful. Confirm when you've collected all the details.
End with: “Thanks! Our team will get in touch very soon.”
Common Mistakes #
| Mistake | Why It’s a Problem |
|---|---|
| “Just be helpful.” | Too vague — no behavior defined |
| Including outdated product info | The model can’t correct your prompt |
| Not limiting the tone | The bot may sound robotic or cold |
| Adding open-ended tasks | Leads to confusion or hallucinations |
Final Tips #
- Test your prompt in small chunks.
- Simulate multiple conversation flows.
- Watch how the Assistant handles failure or unexpected input.
- Revise tone based on your audience (formal for B2B, casual for creatives, etc).
Need help writing your own prompt? Contact the TalkativeWP team and we’ll help you craft one that fits your brand ✨
