1. Introduction
Welcome to TalkativeWP Docs. This Privacy Policy explains how we collect, use, and protect personal data on our documentation website — especially in connection with analytics, cookies, and chatbot interaction.
By accessing our site or interacting with the chatbot, you agree to the practices described below.
2. Who We Are
TalkativeWP is a WordPress plugin designed to enhance customer engagement through AI-powered chat. This documentation site provides support content, guides, and automated assistant capabilities.
3. What Data We Collect
We may collect the following categories of data:
a. Automatically Collected Information
- IP address and browser user agent
- Pages visited and time spent
- Interactions with chatbot and forms
- Referrer URL and clickstream data
b. Chatbot Interaction
If you engage with the TalkativeWP assistant on this site, we may log:
- Questions asked
- Conversation context
- (Optional) contact info you choose to provide (e.g. name, email)
c. Third-Party Tracking
This site uses:
- Google Analytics (via gtag)
- Facebook Pixel
- TikTok Pixel These may collect browsing behavior and interests across websites.
4. Cookies
We use cookies and similar technologies to:
- Provide and personalize chatbot services
- Measure usage of documentation content
- Track marketing attribution (e.g. from social ads)
You may adjust your browser settings to refuse cookies or use the site in “Do Not Track” mode, though certain features may not function properly.
5. Why We Collect This Data
- To improve the documentation experience and answer common questions
- To optimize site performance and navigation
- To train and fine-tune the AI assistant
- For marketing attribution and campaign effectiveness
- To prevent spam or misuse
6. Legal Basis for Processing (GDPR)
We process data under the following lawful bases:
- Consent (via cookie banners or opt-ins)
- Legitimate interest (performance and analytics)
- Contractual necessity (if you use the assistant for support)
7. How We Share Data
We do not sell personal information.
Data may be shared with:
- Analytics providers (Google, Meta, TikTok)
- Hosting platforms (e.g. Netlify, Cloudflare)
- AI API vendors (e.g. OpenAI, Supabase if configured)
All third-party services are under contract to comply with GDPR and privacy safeguards.
8. Data Retention
- Analytics data is retained according to Google/Facebook/TikTok defaults
- Chat interactions are stored temporarily and anonymized where possible
- You may request deletion of data via our contact form
9. Your Rights
Under GDPR and similar regulations, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at: privacy@talkativewp.com
10. International Transfers
Some services may transfer data outside the EU (e.g., to the US). In such cases, we ensure Standard Contractual Clauses or other safeguards are in place.
11. Data Security
We implement security controls such as:
- SSL encryption
- Minimal data collection
- Controlled access to logs and APIs
12. Use by Children
This site is not intended for users under 16 years of age. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical or operational changes. You will find the latest version at this page.
Last updated: April 25, 2025
14. Contact Us
For any questions or data-related requests:
📧 privacy@talkativewp.com
📍 TalkativeWP Team, Tel Aviv, Israel
